Shipping Information
Information about our shipping policies and procedures.
Shipping Policy
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Method: We use tracked courier services for all orders.
- Temperature Control: Temperature-sensitive items are shipped with appropriate packaging.
Returns Policy
Due to the nature of research chemicals, we cannot accept returns once products have left our facility. This policy ensures the integrity of our supply chain and protects the safety of all researchers.
If you receive a damaged item or an incorrect product, please contact us within 48 hours of receipt, and we will arrange for a replacement.
Customs & Import Duties
International customers are responsible for any customs duties or import taxes.